Voice Is the Next Big Disruptor

With voice technology becoming increasingly more seamless and prevalent within our society, what will this mean for the future of enterprise?

A new technological evolution is occurring with voice technology. Voice assistants like Alexa, Google Assistant and Cortana, are drawing people’s attention away from smartphones and directing it to the world around them. They encourage individuals to interact with their surroundings in a more fluid way than ever before. This progression is similar to when society moved from computer screens to laptops and from flip phones to smartphones.

Voice technology has shown to integrate effectively within the home considering, “42% say voice-activated devices have quickly become “essential” to their lives” and “72% of people who own a voice-activated speaker say their devices are often used as part of their daily routine.”

Now what about the workplace?

Voice technology will soon become more ubiquitous in the traditional workspace. Seeing that we can talk faster than we can type; integrating voice technology to increase productivity seems like a logical transition. The endless manual search for information on laptops and smartphones within the workplace will cease to exist. With a simple command to an AI assistant, problems can be solved in a matter of seconds. The ability to solve problems quickly increases the time individuals have to focus on more meaningful work. Voice will raise productivity and empower them to work on activities that are more difficult to automate.

According to an article by FastCompany.com,“The tenet that we believe in is that voice is a simplifier,” says Miriam Daniel, Amazon’s head of product management for Alexa. “And once you design voice actions, then go back to a touch action, you’ve actually removed a lot of friction because you’ve started at a different baseline.” 

Voice technology is truly disruptive in the workplace because of it's ability to be combined with already existing platforms. Part of the magic of voice is that it can be integrated with other technologies such as artificial intelligence, where it can kick start existing automated processes.

By: Katie Fitzgerald 

Shawn Kanungo