Voice in HR - Saving Both Time and Money


Human Resources is a discipline focused on the hiring, training, and administration of personnel. Traditionally, it's been a matter of humans managing the humans within a business. This means sourcing the best talent, ensuring that talent is trained to do their job, and making sure working conditions are up to standard.


Where the human element falls short is in scaling up the hiring, training and administration procedures as a business grows. Advances in technology platforms used within HR have helped but you can only outsource so much in a field that requires such a personal touch. This is why innovation in HR has been lackluster and this is where voice technology will help.


Voice Will Save Time

The time-saving benefits of voice technology are just one way it is disrupting the HR market. Let’s start with hiring, a major pain point for anyone running an HR department. Even if one position is posted, hundreds of resumes could be submitted resulting in perhaps dozens of eligible candidates. AI-driven chatbots can now take the lead on engaging candidates in an initial conversation. This would determine early stages of candidate viability based on fit for the position and organization. Once this is established, the same technology could then schedule eligible candidates into the second round of interviews and even testing.  Skill testing, language testing, knowledge testing; they all take time and cost money to carry out. Voice technology will drastically reduce those costs by encompassing all variations of candidate testing, while cutting costs at the same time.


Voice Will Save Money

If you want to understand the cost-savings benefits of voice, look no further than the amount organizations have to pay out to gain new talent. In 2018, organizations spent anywhere from $1,000 - $5,000 to acquire just one new employee depending on the position they were filling.  Compare that with the strengths of conversational technology in increasing engagement, and there you have it.


That engagement is thanks to advances in AI and machine learning capabilities within voice technology. Even knowing how to recognize intent better makes a conversation seem more natural. One advantage this offers organizations is when it can address turnover in a growing remote worker community. Even while productive, staff can be hard to retain. Creating an Alexa Skill or Google Home app for employees to execute HR initiatives can do wonders in connecting and engaging them, leading to increased retention. Even on a global scale.

It's strange to think technology that isn’t human could do so much for a department that is entirely focused on the satisfaction and betterment of humans within a business. Inherent to the technology is a massive opportunity to relieve human resources staff of the tasks they can outsource to voice technology. This, in turn, gives them more time to do better work with the tasks that require a personal, human touch.

If you’re looking for a leading-edge way to bring your HR department to the next level, reach out to us at Silver and let us help you determine the layout of your HR voice strategy.

Rahul Bhatia